{"xsrfToken":"24f523b4-aaa2-46bd-9e16-62ba1ad94499_68caa533d15160001dc31c512a25f58e10716c50_lout","branding":{"id":"1","key":"pi","name":"Fm informatique","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de0000","headerLinkHoverBGColor":"#de0000","headerBadgeColor":"#de0000"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"pi","projectId":10000,"serviceDeskId":1,"name":"Fm informatique","description":"<p>Bienvenue! Vous pouvez émettre une demande d'assitance à partir des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"\nObtenez de l'aide informatique","descriptionHtml":"","callToAction":"\nObtenez de l'aide informatique","introHtml":"<p>Obtenez de l'aide pour les problèmes et questions informatiques généraux.</p>","icon":10541,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"12","name":"\nSignaler un problème système","descriptionHtml":"","callToAction":"\nSignaler un problème système","introHtml":"<p>Faites-nous savoir si quelque chose ne fonctionne pas correctement et nous nous efforcerons de le remettre en fonction rapidement.</p>","icon":10521,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"3","name":"Demande d'assistance à distance :\n\n","descriptionHtml":"<p>télécharger supremo <a href=\"https://drive.google.com/file/d/1EBkykXlhLXLnHAGlGuZYHKupLE9NXSCC/view?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://drive.google.com/file/d/1EBkykXlhLXLnHAGlGuZYHKupLE9NXSCC/view?usp=sharing</a></p>","callToAction":"Demande d'assistance à distance :\n\n","introHtml":"<p>Client sous contrat gratuit sinon 60 € TTC/ Heure</p>","icon":10519,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[3],"key":""},{"id":"5","name":"Demander un accès administrateur","descriptionHtml":"<p>appel du reponsable et mail d'autoristion du respnsable obligatoire</p>","callToAction":"Demander un accès administrateur","introHtml":"<p>Demande de passe administrateur</p>","icon":10513,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[3],"key":""},{"id":"6","name":"Demander un nouveau compte","descriptionHtml":"","callToAction":"Demander un nouveau compte","introHtml":"<p>Demandez un nouveau compte pour un système.</p>","icon":10517,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1,3],"key":""},{"id":"8","name":"Demander un nouveau logiciel","descriptionHtml":"","callToAction":"Demander un nouveau logiciel","introHtml":"<p>Si vous avez besoin d'une licence logicielle, faites une demande ici.</p>","icon":10547,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4],"key":""},{"id":"14","name":"Devis achat de matériel","descriptionHtml":"","callToAction":"Devis achat de matériel","introHtml":"","icon":10528,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1,4],"key":""},{"id":"7","name":"Embarquez les nouveaux employés","descriptionHtml":"","callToAction":"Embarquez les nouveaux employés","introHtml":"<p>Demandez l'accès pour les nouveaux employés.</p>","icon":10516,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3],"key":""},{"id":"2","name":"Résoudre un problème de compte","descriptionHtml":"","callToAction":"Résoudre un problème de compte","introHtml":"<p>Vous rencontrez des difficultés pour accéder à certains sites Web ou systèmes? Nous vous aiderons.</p>","icon":10518,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"13","name":"Signaler un matériel défectueux","descriptionHtml":"","callToAction":"Signaler un matériel défectueux","introHtml":"<p>Signaler le matériel qui pourrait être défectueux ou cassé, par ex. un écran d'ordinateur cassé ou un serveur endommagé.</p>","icon":10512,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1],"key":""},{"id":"9","name":"Demander du nouveau matériel","descriptionHtml":"","callToAction":"Demander du nouveau matériel","introHtml":"<p>Par exemple, une nouvelle souris ou un nouveau moniteur</p>","icon":10550,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"15","name":"Enquêter sur un problème","descriptionHtml":"","callToAction":"Enquêter sur un problème","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://fminformatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Demandes courantes"},{"id":3,"name":"Assistance"},{"id":4,"name":"Demande de devis"}],"orderMapping":{"3":[3,5,6,7,2],"4":[8,14],"1":[1,6,12,13,14],"2":[9,8,1,13],"5":[14,13,12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fminformatique","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"24f523b4-aaa2-46bd-9e16-62ba1ad94499_68caa533d15160001dc31c512a25f58e10716c50_lout","baseUrl":"https://fminformatique.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fed687aa-78d5-4512-989c-6ebf75b00af9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}